FAQ: NovelTea Tins: The British Collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What size is the new NovelTea Tin?

British Collection Tins: 210 x 158 x 45 mm or 8.3 x 6.2 x 1.8 inches Original Collection Tins: 245 x 165 x 65 mm or 9.6 x 6.5 x 2.6 inches Last updated: Tue, Jul 5 2016 8:23 pm EDT

How much tea is inside?

British Collection Tins contain 15 servings of organic tea blend, air sealed Original Collection Tins contain 25 servings of organic tea blend, air sealed Last updated: Tue, Jul 5 2016 8:25 pm EDT

When will the Tins be delivered to me?

We plan to deliver your tins in late November or early December, with time to spare before the holiday season. Last updated: Tue, Jul 5 2016 8:25 pm EDT

What is the price of international shipping?

We promise to give you the absolute best available S&H pricing. We’ve learned that predicting the costs of international S&H is no cup of tea :) Depending on what country you live in and the reward package you select the S&H costs will vary. The Complete British Collection, shipped to Europe should cost less than $40 and to Australia less than $50. If you are a shop owner email us at wholesale@novelteatins.com and we’ll quote you a specific price. Last updated: Tue, Jul 5 2016 8:25 pm EDT

Can I buy an empty Tin?

Yes you may indeed. At the end of the Kickstarter you’ll have an opportunity to tell us if you want your tin without tea. In which case we’ll discount your order accordingly. Last updated: Tue, Jul 5 2016 8:25 pm EDT

Shipping Updates

Current Estimated Shipping Date: December 2016

Dear Lovely Backers Your NovelTea Tins should be ready in November, but we're going to be conservative and say early December. Indeed, we are doing everything we can to ensure they are packed and shipped perfectly with time to spare before the holidays. We will keep you all updated!

Last Updated At: 09/07/16
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
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BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

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Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

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